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www.weezersink.com
877.WEEZERS (933.9377)


Customer Service

When am I able to reach someone with questions concerning my order?
Our Stationery Experts are happy to help you with all of your stationery needs, between the hours of 9 am to 5 pm CST, Monday through Friday.  
 
Call our toll free number, 1-877-WEEZERS, to speak with someone between the hours of 9 am to 5 pm CST, Monday through Friday. Or, contact us at: sales@weezersink.com. We will respond to your e-mail the same business day!

Can I place an order over the phone?

Yes, please feel free to pick up the phone and talk with one of our stationery experts! Call our toll free number, 1-877-WEEZERS, between the hours of 9 am to 5 pm CST, Monday through Friday.  
 
May I contact you by e-mail?
Yes, we would love to hear from you. Contact us at: sales@weezersink.com. We will respond to your e-mail the same business day!  
 
Do you have a 'walk-in' store?
Yes. We are located at 1211 W. Main St. Dothan, AL 36301. Our retail store is open from 10 am to 5 pm CST, Monday through Thursday.
 
In addition, our Stationery Experts are available to help answer any questions on product, printing, wording and more. Contact us by calling 1-877-WEEZERS between the hours of 9 am to 5 pm CST, Monday through Friday or via e-mail at: sales@weezersink.com.  
 

ORDERING:

How do I place an order online?
You may place an order at any time day or night through our site. From the Home Page, there are three ways to shop on our site:

  • Shop by using Search.
    This is where you can search by entering search words, such as sailboats, or product number, or theme, such as Halloween, or by brand/manufacturer.
     
  • Shop by Category - click on the category icon that you wish to browse, such as "Baby & Children" and view product selections that way.
     
  • Shop by Brand - go to the Home page, choose the brand from the dropdown list on the right.
     
  • After selecting the product that you wish to purchase - you will now have the opportunity to customize the item by filling out the options -- enter text and choose your desired font and font color, etc.
     
  • Next, you will be directed to your Shopping Bucket, where you can see everything in your cart, edit the item(s) if needed, and make any final changes. You can review your total order for accuracy and make any final changes. This is also your last opportunity to add or remove items, or alter quantities before Check Out. (You may also view your Shopping Bucket at any time by simply clicking on the Shopping Bucket link at the top right hand of the screen.)
     
  • You will then proceed to the Checkout area. This is where you enter your billing and contact information as well as any promotion codes. (If you're a registered WeezersInk.com customer, some of this information will appear automatically.)
     
  • First, you will be asked to enter billing address. Next, specify your preferred shipping method.
     
  • Continuing in the Checkout process, review your order and enter your credit card information. (We do not store credit card numbers - see our Privacy & Security policy.) Complete the order by clicking the Place Order button.
     
  • If you need assistance with the order, please call our toll-free number 1-877-WEEZERS between 9 am to 5 pm CST, Monday thru Friday and one of our stationery experts will be delighted to assist you with your online order.

Do you offer a discount for large quantity orders?
In most cases, the price per card will decrease as the quantity increases. However, please contact us regarding a specific brand or quantity.  
 
Will I see a proof of my order before printing?
Yes. You can order digital proofs. ($3 for each Fax proof. The first Email proof is free, additional email proofs are $5 each.)
 
Can I see a sample of the stationery prior to ordering?
Yes, a sample of the card/invitation can be purchased for $3.00. (Due to the expense of obtaining and shipping incurred from the manufacturer, we must charge for this.)  
 
How do I purchase a sample?
Samples are available for many cards on our Web site. If you are interested in ordering a sample, click on the small picture of the card you are interested in seeing. This will take you to a larger picture of the same card. Details of the card are located below the card. Simply choose your option from the "Order Samples" option, and the card will be added to your Shopping Bucket.  You can then either continue shopping, or simply click on the small Shopping Bag link in the upper right corner of the screen. Samples are not available for all cards. If there is no sample button visible on the card you are interested in, contact Customer Service toll free at 1-877-WEEZERS, to see if a sample can be ordered.
 
Will sales tax, use tax or duty be added to my purchase?
Because of our location, all orders placed outside of Alabama are exempt from 9% sales tax and duties.  
 
Do you ship overseas?
If you are interested in placing an order and having it shipped outside of the continental United States please call our Customer Service department for shipping rates. The department is open from 9 am to 5 pm CST, Monday through Friday. Or send an e-mail to sales@weezersink.com with your request for shipping information. Please be sure to include a complete shipping address, the product number and quantity of the item(s) you are interested in purchasing.
 
How long does it take to receive my order?
Some products are typeset and printed at the manufacturers' facilities. Some products are printed onsite at Weezer's Ink. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Experts quality review every finished order before it is shipped to you. Most customers receive their orders 7-10 business days from the date the order is placed.
 
How do I check the status of my order?
Upon placing your order, you will receive an automatic order confirmation via e-mail. You will also receive an e-mail confirmation when your order ships. If you need additional information about your order, you may use the link on the bottom of the website, "Order Tracking".  
 

PAYMENT INFORMATION:

What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.  
 
When will I be billed for my order?
Your order will be billed to your credit card account when you complete the "checkout" section of the web site. Since every order is customized, WeezersInk.com will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.

Completely Custom designs will be charged a $25.00 fee before the design process begins. This fee covers the inital conversation and art process. This fee is non-refnudable.
 

PRIVACY & SECURITY:

Is it safe to use my credit card?
Yes. Shopping with WeezersInk.com is safe! Our server uses an encryption process that converts your information into bits of code, ensuring a secure transmission over the Internet.  
 
What is your privacy policy?
Refer to our Privacy Policy.
 

PRODUCT:

What color ink should I use?
Formal invitations are traditionally printed using black ink. Dark gray is also acceptable. In the past colored inks were typically not used for formal invitations. Now customers are using all ink colors for all occasions. Informal invitations can be printed using a variety of colored inks. Selection varies depending on your choice of vendor and card/stationery style.  
 
Can I print on the back of my stationery?
While it is not traditional, most of our stationery can accommodate printing on the reverse side. We will be happy to review your request and determine if printing on the back is feasible. Since printing on the back of stationery requires double printing, a fee may be associated with these special requests. Contact a Stationery Consultant at 1-877-WEEZERS for information on availability and pricing, from 9 am to 5 pm CST, Monday through Friday.  
 
How much will it cost to mail my wedding invitation?
The price of mailing your invitation will depend on both the height and the weight. If the height of the card is over 6 and 1/8 inches, the length is over 11 and 1/2 inches or the thickness is over 1/4 inch, additional postage will be necessary. The dimensions of your invitation can be found on the "Main" picture page in the design center. We suggest that you bring an assembled invitation to your Post Office to have the exact postage determined.  
 
Am I able to choose which color bow I want on my card?
Yes, many of the cards with enhancements can be ordered in a variety of colors. Check with a Stationery Consultant at 1-877-WEEZERS for more information.  
 
If I order engraved stationery, can I re-order additional supplies through WeezersInk.com?
When you order engraved stationery, a custom copper plate is made for your personalized stationery and is sent to you along with your engraved stationery - simply contact us when you're ready to re-order to initiate the process. 
 
I'm not sure whether I am using the correct punctuation and grammar when I write the wording for my invitation. Does someone review my order for proper grammar?
We proof every order for grammatical correctness. If we observe any grammar or punctuation that we feel is questionable, we will always call or email you first before making any changes. Please make sure you then re-review your order.  
 
Are there cut-off dates for ordering Holiday cards?
The cut-off dates for Holiday ordering are posted on our Web site. We recommend ordering as early as possible since during the holiday season, there can be inevitable delays, cut-offs, and out-of-stock products as the manufacturer deals with the "Christmas Rush."  

When can I expect my pre-shipped envelopes?
If your order is due to arrive within 5 days of your preshipped envelopes, we will ship your entire order together. If you will be sending us birth announcement text at a future date, you can expect your pre-shipped envelopes to arrive according to the published delivery dates for the vendor you selected. 

Can I have my order gift-wrapped and sent to a different mailing address?
All of our orders are attractively packaged in a beautiful gift-style format, which can be given to anyone with confidence. We can ship your order directly to the gift recipient and include a gift card addressed with a message of your choice.  
 

RETURNS:

What is your return policy in the event that I am not happy with my order?
We will do our best to accommodate you. If you wish, an additional proof may be ordered. If any changes to the order are necessary, contact a stationery expert as soon as possible.
 

SHIPPING:

How long do orders take to ship?
Shipping is based on what you select as your preferred shipping method, as well as the destination the package is being sent to. In most cases, you may expect your order within 7-10 business days.  
 
How much do you charge for shipping?
We typically use UPS to ship our products. Shipping prices are as follows:

  • Ground - $9.95
  • 2 Day - $34.95
  • 3 Day - $22.95
  • Next Day - $55.95

In most cases, you may expect your order within 7-10 business days.  We are also able to ship to overseas and APO addresses. Feel free to contact us to obtain a shipping estimate. Please be sure to include a complete shipping address, the product number and the quantity of the item you are interested in purchasing.
 
Some products are typeset and printed at the manufacturers facilities. Some products are printed onsite at Weezer's Ink. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Experts must first review every finished order before it is shipped to you.  
 
Do you ship overseas?
Customers interested in shipping overseas should contact our Customer Service Department for specific shipping charges. The department is open 9 am - 5 pm CST Monday - Friday. Call our toll free number 1-877-WEEZERS or contact us by e-mail at sales@weezersink.com. Please be sure to include a complete shipping address, the product number and the quantity of the item you are interested in purchasing.  
 

WEDDINGS:

When should I order my invitations?
Invitations should be ordered at least three months before the wedding. Engraved invitations should be ordered four to five months in advance. All of your wedding details, such as date, time, approx. number of attendees and locations should be confirmed prior to placing your order.  
 
When should I mail my invitations?
Typically, wedding invitations should be mailed 4-6 weeks prior to the response date for a formal function and 3 weeks prior for a very informal wedding. (This may fluctuate depending on your RSVP date.)  
 
What color paper is considered traditional for wedding invitations?
Traditional wedding invitations are white, ivory or ecru.  
 
How many invitations should I order?
We recommend that you order 15-25 more invitations than you think you need. It can be expensive to place a smaller additional order after your initial order has been completed. You will need extra invitations for any mistakes and last minute additions to your guest list. It's also nice to save a few as keepsakes!  
 
When should I order my Thank You Notes?
You may wish to purchase your thank you notes at the same time that you order your invitations. In most cases, we offer thank you notes that coordinate with your wedding invitation.

 

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